Live Arrival Guarantee
We want every coral to reach you healthy and thriving. That's why every order is backed by our Live Arrival Guarantee.
What it covers
If a coral arrives dead (DOA — “dead on arrival”) or so damaged it cannot recover, we'll make it right with a replacement or store credit.
How to file a claim
Contact us within 2 hours of the delivery time shown by the carrier. Email hello@reefkingcartel.com with:
- Your order number.
- A clear photo or video of the sealed, unopened box.
- Photos or video of the coral still in its sealed bag, before acclimation.
- A short description of the issue.
We can't approve a claim without these — they protect both of us.
What's not covered
- Packages delayed or held because no one was available to receive them, or an incorrect or incomplete address was given.
- Losses after the coral was successfully acclimated and placed in your tank.
- Damage from skipping acclimation or dipping.
- Orders where you declined a recommended weather hold and chose to ship anyway.
Good to know
Many corals arrive stressed, closed up, or pale — this is normal. Give them a few days to a week in stable conditions before worrying.